Recent Posts

Key Things to Remember During House Fire Recovery | SERVPRO® of Flagstaff/East Sedona

6/17/2020 (Permalink)

woman with hands covering face upset with burnt house in background If your home is damaged in a house fire, SERVPRO of Flagstaff / East Sedona is here to help. Contact us for any fire restoration needs.

For many households, a house fire is one of the most devastating things ever experienced. Seeing your home and your belongings damaged is a traumatic thing, and navigating the logistics involved in recovery can feel overwhelming.

We have seen many families struggle with this and we want to help the community as much as we can—which is why we have put together some important aspects to consider in the aftermath of a house fire.

Important Things to Consider in the Aftermath of a House Fire

Prepare yourself for what to expect. Experiencing fire damage firsthand is much different than seeing news footage or photographs of other structures, so it is important to prepare yourself. Not only will there be damage from the fire, but there might be additional damage from putting it out, such as broken windows or standing water.

Wait to enter your home. While many people will feel the urge to rush into their homes right away to get an overview of the damage, this is not recommended and could be quite dangerous. The damage a house fire causes can be widespread, even if the fire itself was not, and it can lead to structural weaknesses throughout the home that could be hazardous. Wait until you get the go-ahead from the professionals before rushing right in.

Contact your insurance company. No two homeowners’ insurance policies are exactly the same, so knowing how to file a claim on your specific policy is key after a fire. The best way to do this is by getting in touch with your insurance company as quickly as possible so they can walk you through the next steps to take.

Document the damages. Because of how overwhelming the recovery process is, developing an inventory system is an important aspect of staying organized so nothing gets overlooked. Make an inventory list to document everything that has been damaged room by room, and take plenty of pictures to have evidence of the damages for insurance.

Contact your restoration company. A quick recovery is a great way to mitigate the emotional impact of a fire, which is why working with a good restoration company is such a valuable thing. By choosing a company you can trust, you can be certain that you are getting incredible service and peace of mind as your restoration is underway.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/28/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Flagstaff/East Sedona today at  928-848-9275 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Weatherproofing Tips for Homeowners Hoping to Avoid Storm Damage | SERVPRO® of Flagstaff/East Sedona

5/28/2020 (Permalink)

a person placing weather stripping on a white window If you have any storm damage, SERVPRO of Flagstaff / East Sedona is here to help. We are available 24/7 and ready to assist you when you need it most.

Brand-new houses are well-equipped to handle most weather, but as a house ages, its natural defenses will need updating over time in order to prepare for severe weather.

Thunderstorms can cause serious damage—in fact, half of all insurance claims filed by homeowners are due to weather. Doing what you can to make your house more resilient to severe weather damage is a wise choice to keep you safe and keep your savings on track.

Though weatherproofing is a fairly easy DIY project, it is seriously effective. While it is impossible to protect your home from every possible scenario, implementing the following tips can do wonders in reducing your chances of sustaining storm damage.

Prepare for Storms With Weatherproofing

Keep Your Shingles in Shape
Any time it rains, there is potential for a roof leak to develop, and they can start for many different reasons. To reduce the chances of experiencing a roof leak, doing a visual check on your shingles can go a long way. Replace any shingles that are cracked or loose before the next rainstorm to reduce the chances of a roof leak starting up.

Beat the Weather With Weatherstripping
The addition of weatherstripping is a simple way to boost your home’s storm defenses. Not only can it keep water from seeping in during heavy rains, but it is also a cost-saving measure recommended by the Department of Energy. It only takes a few hours to apply weatherstripping to windows and doors, and it has serious benefits for storm protection.

Gut Debris From Your Gutters
Gutters that are filled with leaves and debris cannot drain water away from the home effectively, which can lead to leaks and standing water around the foundation of your home. Cleaning gutters should be done every six months at minimum, and it is wise to check them for signs of damage or clogging even more frequently to be safe.

Pick the Right Paint
External paint color is important, but for storm protection, the technology in the paint matters even more. Many new paints are equipped with waterproof finishes to keep out moisture, as well as resistance to UV rays to keep it in good shape for longer. Shopping for both style and substance is key when it comes to repainting your home.

If you have issues with storm damage to your home, we are always here to help. Contact us 24 hours a day for a rapid response.

A Disaster Preparedness Assessment for Businesses | SERVPRO® of Flagstaff/East Sedona

5/28/2020 (Permalink)

office furniture and supplies submerged under water in an office room To reduce the time that your business is closed is crucial for business. Let SERVPRO of Flagstaff / East Sedona be your commercial restoration company

The risks your business faces can come from a variety of causes, such as market fluctuation, regulation changes or natural disasters. As a business owner, doing what you can to address these risks can make all the difference in the longevity of your business—and when it comes to natural disaster preparedness, we are here to help.

Assessing how prepared you are for a disaster is a simple way to determine where you are covered and where you can strengthen your defenses against an emergency. This will allow you to stay safer and reopen faster than if you were not prepared, which will be helpful for your longevity and livelihood.

Your Commercial Insurance Coverage

Though commercial insurance policies are designed to help business owners, when it comes to disaster scenarios, their coverage is often extremely lacking. Many business owners must add on policies to be covered from the extensive damages a disaster can do—flood insurance coverage, umbrella policies and interruption insurance are quite common and worth inquiring about.

Your Emergency Plan and Supply Kit

In a natural disaster or other emergency scenario, tensions are high and there is often not much time to react. That is why planning ahead is so important to keep you and your employees safe. Make sure you have a plan in place that encompasses a variety of scenarios—there may be orders for a sudden evacuation, or you may be required to remain in the office until help can arrive. Make sure you are ready for either of these scenarios with a plan and adequate emergency supplies.

Your Plan for Restoration and Recovery

The damages sustained during a disaster can cause an interruption in operations that can be devastating—but you can lessen the time recovery takes by planning ahead. Research the disaster loans offered by the Small Business Administration so you will know if you are eligible to apply. It is also wise to get to know the commercial restoration companies that service your area, so you can begin the damage cleanup process as quickly as possible after the danger has subsided.

If your business has been impacted by a disaster, you can contact us 247 for guidance on how to begin the commercial restoration process.

Our 6-Step Procedure for Water Damage Restoration | SERVPRO® of Flagstaff/East Sedona

5/28/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Flagstaff / East Sedona for prompt & dependable service.

Having water damage to your home is an alarming experience, and one that requires quick action to be resolved.

That is why we are here at any hour to set our water damage procedure into motion, so you can deal with the aftermath and let our highly trained technicians help you recover.

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
You can discover water damage at any time, which is why we are here every day and night to help you get the restoration process started. When you call us, we will gather as much information as possible about the damage over the phone to create a strong response plan.

2. Inspection and Damage Assessment
When our technicians arrive on the scene, they will immediately get to work addressing any safety hazards and preventing further damages from occurring. We will do a full assessment of your impacted areas and create a custom, comprehensive plan to proceed with the restoration.

3. Moisture Extraction
Extracting moisture from the impacted area quickly is one of the most effective ways to treat water damage, which is why we have invested in equipment that can move gallons of water out by the hundreds. There is no job too large for us to handle.

4. Dehumidifying and Drying
After the majority of standing water has been removed, we can bring in our dehumidifiers and dryers to further speed the process along. These will help remove moisture absorbed by your home’s porous surfaces and stop mold from causing even more damage to your belongings and home.

5. Cleaning Belongings
The thorough cleaning of items that are water-damaged is key to keeping them safe for your family to utilize every day. Because items can absorb water, we fully sanitize and deodorize everything that has come into contact with it so you have no lingering issues due to the damage.

6. Restoration and Repair
When you choose us for restoration, you can be certain that you receive a complete service before we leave. We will handle any necessary repairs or cosmetic elements that need to be addressed so that your home or office is completely restored to its pre-damaged condition.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

Why Heavy Rainfall Can Lead to Household Water Damage | SERVPRO® of Flagstaff/East Sedona

5/28/2020 (Permalink)

heavy rainfall on top of metal roof of yellow house Heavy rains can cause serious water damage. SERVPRO of Flagstaff / East Sedona has the trained technicians to fully restore your home.

Sudden gushes of water are often what springs to mind when most people think of water damage, but there are actually more subtle ways it can occur, too. Routine heavy rainfall can cause damage to a home, as it can work its way into anywhere the structure is vulnerable.

There are a few places we often see this happen when we respond to calls, so we wanted to be sure to share.

Places We Often See Leaks Caused by Heavy Rainfall

Backup of clogged gutters. Clearing out your gutters twice per year is recommended, both to increase your drainage flow and prevent water damage. When heavy rains occur, they can overwhelm a backed-up system and encourage water to seep into the structure of your home.

Leaks around windows and doors. The areas that border windows and doors are more vulnerable than the rest of the house, and as such, often develop water damage after heavy rain. Weatherstripping is an extremely useful tool for preventing this problem from starting.

Poor drainage around the foundation. Water that pools around the foundation can begin to seep into the home, even if your base is made of brick or cinder blocks. Landscaping and drainage systems can route the water away from the house and prevent this.

Leaks in and around the roof. Roof leaks have a way of sneaking up on homeowners, so doing work to prevent them is better than waiting until they become evident. Look out for peeling sealants or missing shingles, as heavy rain can quickly exploit these small issues and create a big leak.

Malfunctioning of a sump pump system. A sump pump installation is a great way to significantly reduce your chances of having water buildup in the home, but they can be less effective if maintenance is not done properly.

Leaks around chimneys and skylights. When skylights and chimneys are installed, seals are installed around them so they do not create a vulnerable spot in the roof. However, these seals can deteriorate over time, making your roof more likely to develop a leak.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration.

Tips to Increase Your Safety When Severe Weather Is in the Forecast | SERVPRO® of Flagstaff/East Sedona

5/28/2020 (Permalink)

severe weather red sign with dark cloudy sky in background If your home has been impacted by storm damage, SERVPRO of Flagstaff / East Sedona will respond quickly to assist in any repairs.

Because of how often storms move through an area, it is not uncommon for people to fall into the habit of not taking them seriously enough. However, it is important to note that any thunderstorm does have the potential to be dangerous, causing personal and property damage that can be devastating.

Therefore, it is smart to increase your safety measures before the next time severe weather is in the forecast. Understanding the meaning behind common weather alerts, stocking your household with disaster supplies and making sure you can tune into emergency broadcasts from multiple sources will help you make sure you are being as safe as possible.

Know the Meaning Behind Common Weather Alerts

Being aware of the meaning behind common weather alerts can help you know exactly how to respond and react when certain things are issued. For example, a thunderstorm watch means that one is possible due to the current weather conditions, but has not started yet. The proper reaction is to stay tuned to weather alerts and be aware. For a thunderstorm warning, however, a thunderstorm has been spotted or is indicated on the radar, so you should seek shelter right away.

Stock Your Household With Disaster Supplies

When a severe weather warning is dispatched from local officials, you want to be sure that you stay put and stay safe until the storm passes. That is why you should always stock your household with disaster supplies so you can safely hold out until the worst of the weather passes. Nonperishable foods, adequate amounts of water, flashlights and batteries are all good things to include. Additionally, have a designated spot to head to during severe weather—preferably on the ground floor and away from any windows that could shatter during high winds.

Tune Into Emergency Broadcasts From Multiple Sources

Many people list their cell phone as their No.1 way of receiving emergency alerts, and while the benefit of always having your phone handy is good, you should have a secondary method to tune into broadcasts in case of an emergency. Because cell phones can die and cell reception can be knocked out during storms, having a non-electric radio like the NOAA’s Weather Radio can help you stay connected regardless of the circumstances.

If your home has been impacted by storm damage, we are here for you. You can contact us 247 to get a quick response to your home’s damages.

Give Your Business’ Fire Preparedness a Boost | SERVPRO® of Flagstaff/East Sedona

2/28/2020 (Permalink)

a green exit sign surrounded by flames If your business has experienced a fire, call SERVPRO of Flagstaff / East Sedona. We provide a full service from mitigation to restoration.

There are many things that business owners are responsible for, but one of the things most crucial to everyone’s safety is being responsible for fire preparedness planning. Fires can be catastrophic for businesses, especially in situations where no one knows what the protocol is. If you have not yet considered how you would handle a fire on your business property, there is no better time than the present.

The good news is that a little safety planning goes a long way when it comes to fire preparedness. Simply by being aware of your risks and how to handle a fire should it occur, you can create a safer workplace for you and your staff, and ensure you can recover quickly should a fire begin.

Give a Boost to Your Fire Preparedness

Follow code guidelines and inspection schedules. The fire codes and standards set up by the National Fire Protection Association are a great place to start when boosting your business’ fire plan. Making sure you are inspecting equipment often, keeping fire doors clear and following the other guidelines listed will go a long way in ensuring everything is up to par.

Identify your specific risks. There are seemingly countless reasons a fire could start in a business, but knowing where your weaknesses lie is an essential part of planning ahead. Think of things specific to your business that may put you at a higher fire risk, such as equipment or chemicals that are kept on-site. Identifying these things ahead of time allows you to be extra vigilant for the future.

Create (and practice) a fire evacuation plan. If your business has an in-person staff, making sure they are also prepared is wise. Create a fire escape plan that involves multiple exits and a third-party meeting place to convene for a headcount, and be sure to rehearse it with your staff at least twice per year.

Have regular fire safety seminars with staff. General workplace fire safety tips should be reviewed with staff so everyone can keep them top of mind when doing potentially hazardous activities. Review fire extinguisher locations, safe equipment use and any other specifics that will be beneficial for your staff to know as they go about their workday.

If your business has experienced a fire, we’re here 247 to respond and begin restoration. Call us today to learn how we can help you.

Stop Appliance Water Damage Before It Starts | SERVPRO® of Flagstaff/East Sedona

2/5/2020 (Permalink)

Woman sitting next to washing maching Water damage flagstaff

Any appliance that requires water to run will be prone to leaks, and it is important to catch these leaks early in order to avoid extensive water damage from occurring. Appliances are not frequently moved or inspected, but it is wise for homeowners to get into this habit in order to catch any water damage early on.

Inspect These Appliances for Leaks Often

Hot Water Heater
Hot water heaters have been known to last up to 15 years as a unit, but their individual parts can leak in a much shorter span of time. Checking the seals and pipes connected to the hot water heater is the best way to prevent this from becoming severe.

Refrigerators are connected to the home’s water lines with malleable plastic tubing in most cases, which can be prone to tears and leaks. Moving the refrigerator away from the wall often is the best prevention against this—making it a regular habit will ensure that water damage is not allowed to fester and cause more serious damage.

Dishwashers have many of the same considerations as refrigerators, coupled with the fact that they use even more water. Many homeowners are shocked to find that dishwasher-caused damage is not covered by their homeowner’s policy, making this an even more important consideration to keep up with.

Washing Machine
Hoses that run to the back of the washing machine are one of the most common household items that will develop a leak—so much so that they should be checked at least once per month for any leaks. Additionally, they are recommended to be replaced in five-year intervals as they can begin to deteriorate from the inside out.

Air Conditioner
The drain in your HVAC unit is designed to keep condensation from pooling in and around the unit, but if this drain malfunctions, water damage can quickly occur. Reference your manufacturer’s manual to determine how often your unit should be inspected and serviced—having a professional technician evaluate your machine is the best defense against HVAC-created water damage.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.


What To Do If You Suspect Water Damage in Your Home | SERVPRO® of Flagstaff/East Sedona

2/3/2020 (Permalink)

a person inspecting water damage on corner of drywall Water damage can happen at any time. Give SERVPRO of Flagstaff/East Sedona a call if you are experiencing any water or flood damage.

Water damage in the home can occur in obvious ways, but there are also many situations where it sneaks up on homeowners unsuspectingly. Hidden water damage can be a much more complicated situation if it is left untreated, and determining if it is covered by your insurance policy can add another layer of difficulty.

For these reasons, if you suspect you have water damage hiding out somewhere in your home, it is best to take care of it as quickly as you are able to. Here is exactly what to do if you are worried you may have water damage to your household:

  1. Perform a Thorough Inspection in Suspicious Areas

While water damage can occur in any location, some are more susceptible than others. Basements are one of the most vulnerable areas for water damage, but it is also wise to inspect areas such as crawl spaces and closets, as well as behind any appliances that utilize water for their operation.

When looking for water damage, it is important to know what signs to be on alert for. Common indicators of water damage are:

  • Musty or dank odors in the home
  • Water stains on walls, ceilings and/or floors
  • Buckling of the floors or walls
  • Cracks in your paint or drywall
  • Sounds of dripping water
  • An unprecedented increase in your electric bill

Unfortunately, even if you do not notice these indicators, that does not mean that you are in the clear. If you are still suspicious that you may have water damage, it is advised to move onto step two in order to get a professional opinion on the matter.

  1. Call a Trusted Water Restoration Team

Calling a water restoration team is one of the best things you can do if you suspect water damage. Not only will they be able to do a full inspection to determine where the water is located and to what extent it has damaged your home, but they will be able to act quickly to prevent mold from growing, which can begin as soon as 24 hours after water damage begins.

Even if you cannot find water damage on your own, trust your gut instinct if you suspect it and call in the professionals as soon as possible.

Do you suspect your home has sustained water damage? You can call us 24/7 to get an expert inspection and advice about what your next steps should be.